CGV


CGV

THE GENERAL TERMS AND CONDITIONS OF SALE

The present general terms and conditions of sale (GTC) govern the contractual relations of the parties, namely "the Seller", the sole proprietorship Néda located at 1 rue des Munitionnettes in Rennes as well as any user of the site www.neda-artisanat.com (the "Client" or "Buyer" or "Buyers") wishing to acquire the products offered for sale by the Seller ("the Products") on the site www.neda-artisanat.com ("Site"). They are made public on the site www.neda-artisanat.com .

1 - Acceptance of the conditions

Upon placing an order, the Client acknowledges having taken note of the specific terms of sale stated below and is deemed to have accepted all the general terms and conditions of sale. In other words, the validation of the order constitutes acceptance of these general terms and conditions of sale.

The Client is deemed to accept them without reservation. These general terms and conditions of sale will prevail over any other conditions contained in any other contradictory document, unless there is a prior, express, and written derogation. Indeed, the Seller reserves the right to make occasional modifications to its general terms and conditions. These will take effect upon their online publication.

The conditions applicable to any order are those in effect at the time of the order.

Any buyer is deemed to have read and accepted in their entirety these general terms and conditions of sale before the validation of their order.

2 - Order

To be able to place an order for products on the site, the Client must:

  • Be at least 18 years old,
  • Have the legal capacity to make purchases of ordered products,
  • Be the holder of the bank card used during the payment of the order or be duly authorized by the owner of the bank card to use it to proceed with the payment of the order.

The Client guarantees the seller that they fully meet all these conditions and that the bank account associated with the payment method used during the order is sufficiently funded to duly fulfill their payment obligation.

Automatic recording systems are considered as proof:

  • Of communications between the parties
  • Of the nature, content, and date of the order made between the parties,
  • Of payments made or not made between the parties.

The sale is considered final when:

- The sole proprietorship Néda confirms to the Client the acceptance of their order by email to the address provided by them,

- and after the Seller has received full payment of the order price.

Any order constitutes acceptance by the Client of the description of the products as well as their price.

The sole proprietorship Néda reserves the right to cancel or block any order in particular cases, such as non-payment by a client, erroneous information provided by the buyer, or a client with whom there is a dispute regarding the payment of a previous order.

The Client is bound by the information they state and provide to the seller. Indeed, in case of errors in the Client's address details, the Seller cannot be held responsible for the inability to deliver an order.

The Client has the option to contact the Seller for questions related to their order at the following phone number: +33(0)658325040 (cost of a local call) from Monday to Sunday from 10 AM to 7 PM. They also have the option to send an email to the following address: infos@neda-artisanat.com

3 - Price

The prices displayed on the Site are automatically indicated in the Client's country's currency (euros €, dollars $...), thanks to Shopify.

The final applicable price is the one displayed when the order is validated, including:

  • All taxes included for the European Union and the United States,

  • No additional customs fees for the EU and the USA.

For other countries, any potential taxes or customs fees remain the responsibility of the Client.

The Seller reserves the right to modify prices at any time. The applicable price is the one displayed when the order is validated.

4 - Payment

Payment is made online, securely, via the solutions available on the Site (credit card, PayPal, Stripe).

The order will only be shipped after full payment has been effectively received.

The price indicated on the order confirmation by the Seller corresponds to the price invoiced to the Client. Any order constitutes a payment obligation on the part of the Client. The Client must therefore pay the amount indicated to them at the time of the order. The execution of the order only occurs after the Client has fully paid the amount of their order.

Several payment methods are available to the Client to pay for their order. These payment methods are explicitly indicated on the site www.neda-artisanat.com. 

5 - Delivery

I - Delivery

The sole proprietorship Néda delivers internationally via Colissimo, FedEx, Chronopost, or private carriers.

All in-stock orders are shipped within a maximum of ten business days after the client's order is recorded, except for items made to order and exceptional cases which will of course be notified to the Client either by email or directly on the site www.neda-artisanat.com.

The products are delivered to the Client at the address indicated by the latter during the ordering process. It is their responsibility to verify the accuracy of the information mentioned when placing their order.

Being informed that the delivery of products is carried out by Colissimo, FedEx, Chronopost, or private carriers. The client consequently authorizes the Seller to transmit their personal data to Colissimo, FedEx, Chronopost, or our other private carriers in order to allow these transport companies to deliver the client's order to the address provided during the order placement.

To track the delivery process, the client will have a tracking number sent by Colissimo, FedEx, Aramex, Chronopost, or private carriers to the email indicated at the time of their order.

The Client is responsible for providing accurately all the necessary details for the proper delivery of their order.

  • Delivery by Colissimo, FedEx, Chronopost, or private carriers:

If the Client is absent during delivery, a notice will be left in their mailbox or notified by message, call, or email.

If at the time of delivery, the original packaging is damaged, opened, or deteriorated, the Client must check the condition of the ordered products. If they have been damaged, they must then refuse the package and note a handwritten reservation on the delivery slip indicating that the package is refused because it is damaged or opened. Any anomaly noticed upon receipt and opening of the package must be noted by the buyer on this delivery slip. This handwritten reservation must be accompanied by the Client's signature.

This verification of the package is considered effectively carried out by the buyer as soon as the latter or a person they have authorized has signed the delivery note.

Delivery Fees:

Delivery fees are specified before the order is confirmed.

Home delivery is offered from 250€ for France, Belgium, Italy, Luxembourg, Netherlands, Portugal, Spain, Greece, Switzerland.

For the rest of the world : Home delivery offered from 500€/$

For other countries in the world: the shipping cost is automatically calculated at the time of cart validation

II- Returns and refunds

A -Application of the right of withdrawal

In accordance with articles L221-18 and following of the Consumer Code, the Client has a period of 14 days from receipt to exercise their right of withdrawal.

Procedure:

  • Notification of the wish to withdraw by email to infos@neda-artisanat.com,

  • Return of complete, unused products in their original condition.

The return costs are the responsibility of the Client except in the case of an exchange.

The refund is made within 14 days following the receipt and verification of the returned products.

The Seller will check the returned product(s) for any damage and ensure that the product(s) have not been used. Damaged, soiled, or incomplete products are not accepted.

 6 - Withdrawal

A -Application of the right of withdrawal

In accordance with the provisions of article L121-21 of the Consumer Code “the consumer has a period of 14 days to exercise their right of withdrawal from a distance contract” and this without having to justify any reasons or pay penalties, except for shipping costs.

This withdrawal period begins from the day of delivery to the client of the product(s) covered by their order.

The Client exercises their right of withdrawal before the end of the fourteen-day period, without having to justify their decision by any unambiguous declaration expressing their desire to withdraw in accordance with the coupon detailing the procedure to follow for the return of products delivered with each order.

To return their package under this right of withdrawal, the Client must

Contact the Seller by email at the following email address: infos.neda@gmail.com indicating their name and surname, their order date as well as the reference of their order. The Seller will then send them the return procedure by email.

Returns must be made in their original condition and must be complete (packaging, accessories, etc.) to allow the resale of returned products in new condition.

The Seller will check the returned product(s) for any damage and ensure that the product(s) have not been used. Damaged, soiled, or incomplete products are not accepted.

In the event of exercising the right of withdrawal within the period and conditions mentioned above, the price of the purchased product(s) as well as the cost of their delivery are refunded. The return costs are the responsibility of the Client.
The refund will be made within 14 days from the receipt, by the Seller, of the products returned by the Buyer under the conditions provided above.

B - Exceptions to the right of withdrawal

In accordance with article L221-28 of the Consumer Code, the right of withdrawal does not apply notably to products:

  • Made to measure or customized at the Client's request.

7 - Disputes

This contract is subject to French law. The competent court is the judicial court. In the event of a dispute or claim, an amicable solution is preferred; for this purpose, the Client will first contact the Seller.

The Seller cannot be held responsible for any damages of any kind, whether material, immaterial, or bodily, that may result from malfunction or misuse of the products sold.

8 - Warranty

A - Legal conformity warranty

In accordance with Article L211-4 of the Consumer Code

"The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when it has been charged to him by the contract or has been carried out under his responsibility.”

In accordance with Article L211-5 of the Consumer Code

“To conform to the contract, the goods must:

  1. be suitable for the use usually expected of similar goods and, if applicable: - correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or model: - present the qualities that a buyer can legitimately expect given the public statements made by the seller, by the producer or by his representative, particularly in advertising or labeling.
  2. or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and that the latter has accepted.”

In accordance with Article L211-12 of the Consumer Code “The action resulting from lack of conformity is prescribed by two years from the delivery of the goods.”

B - Warranty against hidden defects

In accordance with Article 1641 of the Civil Code:

“The seller is bound by the warranty for hidden defects of the item sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have given a lower price, if he had known them.”

In accordance with Article 1648 of the Civil Code paragraph 1:

“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. ”

9 - Personal data and cookies

In accordance with the General Data Protection Regulation (GDPR), the information collected is necessary for the processing of orders and the management of the Client relationship.

  • Personal data is only transmitted to service providers involved in processing your order (e.g., carriers).

  • The Client can access, modify, or delete their data upon simple request to infos@neda-artisanat.com.

The Site uses cookies to enhance the user experience. Continued use of the Site constitutes acceptance of cookies.

Personal information collected on the Site is processed by the Seller for the purposes of customer relationship management and prospecting. This information is only transmitted to companies that contribute to the management, execution, and processing of orders.

Furthermore, the Seller does not transmit any personal information to third parties for prospecting purposes, but may be required to disclose it to legally authorized organizations and authorities, insofar as disclosure is required or authorized by law, or when deemed necessary or appropriate to comply with applicable laws and other regulations, or to protect or defend its rights or those of its employees, customers, or any other person.

Finally, your banking information is never in our possession. Transactions are entirely processed by Paypal or Stripe. 

If the Client has previously accepted, they may receive marketing emails (Newsletters) from which they can unsubscribe, for emails, by clicking on the unsubscribe link at the bottom of each email received.

All personal information is stored with the Site's host, whose contact details are listed on the Site under the "Legal Notices" section.

Under no circumstances does the sole proprietorship Néda ask to confirm account details or credit card information by email. If the Client receives an email purportedly sent by the sole proprietorship Néda requesting such information, they should not respond.

The Site uses cookies (connection tokens) that allow only the retention of temporary data related to the current session, such as the products you select, the time spent on the Site. The information collected is in no way nominative.

Upon arrival on the Site, the Client is informed of the presence of these cookies. Continuing to browse the Site constitutes acceptance. However, the user has the option to oppose the use of these cookies by setting their browser. However, access to certain services may require the user's prior acceptance of cookies.

10 - Intellectual Property

All elements of the site www.neda-artisanat.com are and remain the intellectual and exclusive property of the Seller, namely the sole proprietorship Néda. Reproduction, exploitation, and use of the elements of this site such as photos, visuals, texts are not authorized without the express permission of the owner.