CGV

GENERAL TERMS AND CONDITIONS OF SALE

The present general terms and conditions of sale (GTC) govern the contractual relationships between the parties, namely "the Seller", the sole proprietorship Néda located at 1 rue des Munitionnettes in Rennes, as well as any user of the site www.neda-artisanat.com (the "Client" or "Buyer" or "Buyers") wishing to acquire the products offered for sale by the Seller ("the Products") on the site www.neda-artisanat.com ("Site"). They are made public on the site www.neda-artisanat.com.

1 - Acceptance of the conditions

When placing an order, the Client acknowledges having read the specific terms of sale stated below and is deemed to have accepted all the general terms and conditions of sale. In other words, the validation of the order constitutes acceptance of these general terms and conditions of sale.

The Client is deemed to accept them without reservation. These general terms and conditions of sale will prevail over any other conditions appearing in any other contradictory document, except prior, express and written derogation. Indeed, the Seller reserves the right to make occasional modifications to its general terms and conditions. These will take effect upon their online publication.

The conditions applicable to any order are those in force at the time of the order.

Any buyer is deemed to have read and accepted in full these general terms and conditions of sale before validating their order.

2 - Order

To be able to place an order for products on the site, the Client must:

• Be at least 18 years old,
• Have the legal capacity to make purchases of the ordered products,
• Be the holder of the bank card used during the payment of the order or be duly authorized by the owner of the bank card to use it to proceed with the payment of the order.

The Client guarantees the seller that they meet all these conditions and that the bank account associated with the payment method used during the order is sufficiently funded to duly fulfill their payment obligation.

Automatic recording systems are considered as proof:

• Of communications between the parties
• Of the nature, content, and date of the order made between the parties,
• Of the payments made or not made between the parties.

The sale is considered final when:

- The sole proprietorship Néda confirms to the Client the acceptance of their order by email to the email address provided by the latter,

- and after the Seller receives the full payment of the order.

Any order constitutes acceptance by the Client of the description of the products as well as their price.

The sole proprietorship Néda reserves the right to cancel or block any order in case, notably, of non-payment by a client, erroneous information provided by the buyer, or a client with whom there is a dispute relating to the payment of a previous order.

The Client is bound by the information he provides to the seller. Indeed, in case of errors in the labeling of the Client's details, the Seller cannot be held responsible for the inability to deliver an order.

The Client has the option to contact the Seller for any questions regarding his order at the following phone number: +33(0)658325040 (cost of a local call) from Monday to Sunday from 10 am to 7 pm. He also has the option to send an email to the following address: infos@neda-artisanat.com

3 - Price

The prices are expressed in euros. The price indicated on the product sheets does not include the delivery cost, which will be calculated and indicated before the order is confirmed.

The Seller reserves the right to change the prices of products sold on the site at any time and without notice.

Upon order confirmation, the final price is indicated, which includes all taxes and contributions for the European Union.

In case of an order to a country other than Metropolitan France, the client is considered the importer of the product(s) concerned. Any customs fees or other taxes that may be applied if the client places an order outside of Metropolitan France are not included in this price. The seller is not liable for these duties and amounts, and they will therefore be the responsibility of the buyer and entirely their responsibility. The Client agrees to pay all taxes and customs duties due to the importation of products under the laws of the country of receipt of the order.

It is therefore important to inquire about these aspects with the local authorities.

4 - Payment

The price indicated on the order confirmation by the Seller corresponds to the price invoiced to the Client. Any order constitutes a payment obligation on the part of the Client. The Client must therefore pay the amount indicated to him at the time of the order. The execution of the order only occurs after full payment by the Client of the amount of his order.

Several payment methods are available to the Client to pay for his order. These payment methods are expressly indicated on the site www.neda-artisanat.com. 

5 - Delivery

I - Delivery

The sole proprietorship Néda delivers throughout Metropolitan France as well as internationally by Colissimo, FedEx, Chronopost, or by private carriers.

All orders in stock are shipped within a maximum of ten working days after the client's order is recorded, except in exceptional cases which will of course be notified to the Client either by email or directly on the site www.neda-artisanat.com.

The products are delivered to the Client at the address indicated by him during the ordering process. It is his responsibility to verify the accuracy of the information mentioned during his order.

Being informed that the delivery of products is carried out by Colissimo, FedEx, Chronopost, or by private carrier. The client consequently authorizes the Seller to transmit their personal data to Colissimo, FedEx, Chronopost, or our other private carriers in order to allow these transport companies to deliver the client's order to the address provided by the client when placing the order.

To track the delivery process, the client will have a tracking number sent by Colissimo, FedEx, Chronopost, or by private carriers to the email indicated at the time of the order.

The Client is responsible for providing all necessary details accurately for the proper delivery of their order and perfect delivery.

• Delivery by Colissimo, FedEx, Chronopost, or by private carriers:

If the Client is absent at the time of delivery, a delivery notice will be left in their mailbox or notified by message or email.

If at the time of delivery, the original packaging is damaged, opened, or ruined, the Client must check the condition of the ordered products. If they have been damaged, they must refuse the package and note a handwritten reservation on the delivery slip indicating that the package is refused because it is damaged or opened. Any anomaly noted upon receipt and opening of the package must be noted by the buyer on this delivery slip. This handwritten reservation must be accompanied by the Client's signature.

This verification of the package is considered to have been effectively carried out by the buyer as soon as they or a person authorized by them has signed the delivery slip.

Delivery Fees:

The delivery fees are indicated on the Site. They vary depending on the delivery method chosen by the Client. The Client is informed of the amount of these fees prior to validating their Order.

II- Returns and Refunds

A - Application of the right of withdrawal

In accordance with the provisions of article L121-21 of the Consumer Code “the consumer has a period of 14 days to exercise their right of withdrawal from a contract concluded at a distance” and this without having to justify reasons or pay penalties, except for shipping costs.

This withdrawal period begins from the day of delivery to the client of the product(s) subject to their order.

The Client exercises their right of withdrawal before the end of the fourteen-day period, without having to justify their decision through any unambiguous statement expressing their desire to withdraw in accordance with the coupon detailing the procedure to follow for the return of products delivered with each order.

To return their package under this right of withdrawal, the Client must

Contact the Seller by email at the following address:  infos.neda@gmail.com indicating their name and surname, the date of the order, and the reference of their order. The Seller will then send them by email the return procedure to follow.

Returns must be made in their original condition and must be complete (packaging, accessories, etc.) to allow the resale of returned products in new condition.

The Seller will check the returned product(s) for any possible damage and to ensure that the product(s) have not been used. Damaged, soiled, or incomplete products are not accepted.

In the event of exercising the right of withdrawal within the aforementioned period and conditions, the price of the purchased product(s) as well as their delivery costs are refunded. The return costs are the responsibility of the Customer.
The refund will be made within 14 days from the receipt by the Seller of the products returned by the Buyer under the conditions provided above.

 6 - Withdrawal

A - Application of the right of withdrawal

In accordance with the provisions of Article L121-21 of the Consumer Code « the consumer has a period of 14 days to exercise his right of withdrawal from a contract concluded at a distance » and this without having to justify reasons or pay penalties, except for shipping costs.

This withdrawal period starts from the day of delivery to the client of the product(s) subject of his order.

The Customer exercises his right of withdrawal before the end of the fourteen-day period, without having to justify his decision by any unambiguous statement expressing his desire to withdraw in accordance with the coupon detailing the procedure to follow for the return of products delivered with each order.

To return his package under this right of withdrawal, the Customer must

Contact the Seller by email at the following email address:  infos.neda@gmail.com  indicating his name and surname, the date of the order as well as the reference of his order. The Seller will then send him by email the return procedure to follow.

Returns must be made in their original condition and must be complete (packaging, accessories, etc.) to allow the resale of returned products as new.

The Seller will check the returned product(s) for any possible damage and to ensure that the product(s) have not been used. Damaged, soiled, or incomplete products are not accepted.

In the event of exercising the right of withdrawal within the aforementioned period and conditions, the price of the purchased product(s) as well as their delivery costs are refunded. The return costs are the responsibility of the Customer.
The refund will be made within 14 days from the receipt by the Seller of the products returned by the Buyer under the conditions provided above.

B - Exceptions to the right of withdrawal

According to Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts:
- for the supply of goods whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
- for the supply of goods made to the consumer's specifications or clearly personalized ;
- supply of goods likely to deteriorate or expire quickly;
- supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
- supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
- supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose agreed value at the conclusion of the contract depends on market fluctuations beyond the professional's control;
- urgent maintenance or repair work to be carried out at the consumer's home and expressly requested by them, limited to strictly necessary spare parts and work to address the urgency;
- supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
- supply of a newspaper, periodical, or magazine, except for subscription contracts to these publications;
- supply of digital content not provided on a material medium whose execution has begun after the consumer's express prior agreement and express waiver of their right of withdrawal.

7 - Disputes

This contract is subject to French law. The competent court is the judicial court. In case of dispute or claim, an amicable solution is to be preferred, for this purpose, the Client will first contact the Seller.

The Seller cannot be held responsible for damages of any kind, whether material, immaterial, or physical, that may result from malfunction or improper use of the products sold.

8 - Warranty

A - Legal conformity warranty

In accordance with Article L211-4 of the Consumer Code

"The seller is obliged to deliver a good that conforms to the contract and is responsible for conformity defects existing at the time of delivery. They are also responsible for conformity defects resulting from packaging, assembly instructions, or installation when it has been charged to them by the contract or carried out under their responsibility.”

In accordance with Article L211-5 of the Consumer Code

“To conform to the contract, the good must:

1. be suitable for the use usually expected of a similar good and, if applicable: - match the description given by the seller and possess the qualities that they presented to the buyer in the form of a sample or model: - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling.
2. or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and accepted by them.”

In accordance with Article L211-12 of the Consumer Code “The action resulting from the conformity defect is prescribed by two years from the delivery of the good.”

B - Warranty for hidden defects

In accordance with Article 1641 of the Civil Code:

“The seller is bound by the warranty for hidden defects of the item sold that render it unsuitable for the use for which it is intended, or that so diminish this use, that the buyer would not have acquired it, or would have given a lower price if they had known.”

In accordance with Article 1648 of the Civil Code, first paragraph:

“The action resulting from redhibitory defects must be initiated by the purchaser within two years from the discovery of the defect.”

9 - Personal data and cookies

All personal information collected by this Site is strictly necessary for order processing, delivery, and billing.  

The personal information collected on the Site is processed by the Seller for the purpose of customer relationship management and prospecting. This information is only transmitted to companies that contribute to the management, execution, and processing of orders.

Furthermore, the Seller does not transmit any personal information to third parties for prospecting purposes, but may be required to disclose them to legally authorized organizations and authorities, to the extent that disclosure is required or authorized by law, or when deemed necessary or appropriate to comply with applicable laws and other regulations, or to protect or defend its rights or those of its employees, customers, or any other person.

Finally, your banking information is never in our possession. Transactions are entirely processed by Paypal or Stripe. 

If the Client has previously accepted, they may receive marketing emails (Newsletters) from which they can unsubscribe, for emails, by clicking on the unsubscribe link at the bottom of each email received.

All personal information is stored with the Site's host, whose contact details are listed on the Site under the "Legal Notices" section.

In no case does the sole proprietorship Néda request confirmation by email of account details or credit card information. If the Client receives an email allegedly sent by the sole proprietorship Néda requesting such information, they should not respond.

The Site uses cookies (connection tokens) that only allow the storage of temporary data related to the current session such as the products you select, the time spent on the Site. This collected information is in no way nominative.

Upon arrival on the Site, the Client is informed of the presence of these cookies. Continuing to browse the Site constitutes acceptance. However, the user has the option to oppose the use of these cookies by setting their browser. However, access to certain services may require the user's prior acceptance of cookies.

10 - Intellectual property

All elements of the site www.neda-artisanat.com are and remain the intellectual property and exclusive property of the Seller, namely the sole proprietorship Néda. The reproduction, exploitation, and use of the elements of this site such as photos, visuals, texts are not authorized except with the express permission of the owner.