Shipping policy
The individual company Néda delivers everywhere in mainland France as well as internationally by Colissimo.
All orders in stock are dispatched within ten working days maximum after registering the customer's order except in exceptional cases which will of course be reported to the Customer either by email or directly on the site www.neda-artisanat.com.
The products are delivered to the customer to the address indicated by the latter during the ordering process. Its responsibility is to verify the accuracy of the information mentioned when ordering.
Being informed that the delivery of the products is carried out by Colissimo, the customer therefore authorizes the seller to transmit his personal data to Colissimo in order to allow Colissimo to send the customer's order to the address that the latter will have informed during of placing his order.
To follow the delivery process, the customer will have a tracking number sent by Colissimo on the email indicated at the time of his order.
The Customer's responsibility is to provide exactly all the details necessary for the correct delivery of his order and perfect delivery.
- Delivery by Colissimo:
If the customer is absent during delivery, a passing notice will be placed in his mailbox in the event of delivery via Colissimo.
If at the time of delivery, the original packaging is damaged, open or damaged, the customer must check the condition of the products ordered. If the latter have been damaged, he must then refuse the package and note a handwritten reserve on the delivery slip indicating that the package is refused because it is damaged or open. Any anomaly noted when receipt and when the package is opened must be noted by the buyer on this delivery slip. This handwritten reserve must be accompanied by the customer's signature.
This parcel verification is considered to be effectively carried out by the buyer as soon as the latter or a person he authorized has signed a delivery voucher.
Shipping cost :
The delivery costs are indicated on the site. They differ according to the delivery method chosen by the customer. The Customer is informed of the amount of these costs prior to the validation of his order.